Terms of Service

Last Updated: [02.01.2025]

Welcome to Roota. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. These Terms apply to all site visitors, users, and customers. Please read them carefully before using our services.

1. Overview

This website is operated by Roota. Throughout the site, the terms “we”, “us” and “our” refer to Roota. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including those additional terms and policies referenced herein.

If you do not agree to all the terms and conditions, then you may not access the website or use any services.

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your state, province, or country of residence. If you are under the age of majority, you must obtain permission from a parent or legal guardian.

3. Products and Services

All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to modify or discontinue products at any time.

We make every effort to display product colors and details as accurately as possible, but cannot guarantee your monitor’s display accuracy.

4. Orders and Payments

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or violation of our terms.

Payment information is processed securely via Shopify and PCI-compliant providers. We do not store your full credit card details.

For customers in the UK, EU, and UAE, you may have the right to withdraw from your purchase within 14 days of delivery, in accordance with local consumer protection laws. Please refer to our Refund Policy for full details.

5. Shipping and Delivery

Shipping timelines are estimates only. While we make every effort to ensure timely delivery, delays may occur due to customs or carrier issues. These are outside of our control, but we are committed to supporting you through such situations.

You are responsible for providing an accurate shipping address. Undelivered orders due to incorrect address may not be refunded.

6. Returns and Refunds

Please refer to our Refund Policy for detailed information. Eligibility for refunds is subject to the item’s condition, return window, and type of product.

7. User Conduct

You agree not to use the website for any unlawful or prohibited purpose. You may not:

Violate any applicable law or regulation
Infringe on our or others’ intellectual property rights
Upload or transmit harmful code or malware
Use the site to harass, abuse, or harm others

Violation of these rules may result in immediate termination of your access.

8. Intellectual Property

All content on this website including logos, text, images, and graphics is the property of Roota and protected by copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.

9. Third-Party Services and Links

Certain content, products, and services may include links to third-party websites. We are not responsible for the content or practices of those third parties. Please review their terms and privacy policies before engaging.

10. Limitation of Liability

To the fullest extent permitted by law, Roota and its affiliates shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising out of or in connection with:

your use or inability to use this website,
delays or disruptions on the website,
reliance on any content obtained through the website, or
any purchases or products obtained through the site.

This includes, without limitation, damages for lost profits, loss of data, business interruption, or other intangible losses, even if we have been advised of the possibility of such damages.

Nothing in these Terms shall exclude or limit your statutory rights under applicable consumer protection laws in your country of residence.

11. Indemnification

You agree to indemnify, defend and hold harmless Roota and our affiliates from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or violation of any law or third-party rights.

12. Governing Law

These Terms and any disputes arising under them shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to conflict of laws principles.

However, if you are a resident of a country with mandatory consumer protection laws (such as the EU, UK, or UAE), those laws will prevail where applicable.

Any legal action or proceeding may be brought before a court in Korea, unless otherwise required by the consumer protection laws of your place of residence.

13. Changes to Terms

We reserve the right to update or change these Terms at any time. Continued use of the website following changes constitutes acceptance. Please review these Terms regularly.

14. Contact Information

For any questions about these Terms, please contact us at:
📧 info@rootaglobal.com
[Attn: Legal Department]