Refund & Shipping Policy

📦 Roota Refund Policy

Last Updated: 02.01.2025

We want you to be satisfied with your purchase from Roota. Please read the policy carefully before placing your order.

1. Returns Eligibility

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within 14 days of receiving the item.

  • Proof of purchase (order number or receipt) is required.

Non-eligible returns:

  • Items that have been opened, used, damaged due to misuse, or not in original condition.

  • Cosmetic and personal-use electronic devices once packaging has been opened, for hygiene and safety reasons.

2. Exceptions  Eligible in Special Cases

We will provide a full refund or replacement in the following cases:

  • The product arrives damaged within 30 days of delivery.

  • You receive the wrong item or an item is missing from your order.

  • The product is materially different from the advertised description or stated specifications.

Evidence Requirement:
Photo or video proof is required for all refund or replacement requests.

Note: Packaging design may vary due to seasonal updates or manufacturing changes. Such variations do not qualify for a refund unless the internal product is incorrect or defective.

3. Refund Process

  • Once your return is received and inspected, you will be notified via email of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 10–15 business days.

4. Shipping Costs for Returns

  • Customers are responsible for return shipping costs, unless the return is due to our error or the product arrived damaged.

  • We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

  • Shipping costs are non refundable.

5. Non Returnable Situations

Refunds or replacements will not be provided if:

  • The customer provided an incorrect or incomplete shipping address.

  • Delivery failure or delays are caused by customs clearance issues, unpaid duties/taxes, or local courier errors.

  • The package was lost or stolen after delivery confirmation.

  • The product did not meet personal expectations or results varied between individuals.

6. Warranty & Liability Disclaimer

Our products are intended for personal cosmetic and wellness purposes only and are not medical devices.
We do not guarantee specific results.
By purchasing from Roota, you agree that the company is not responsible for any indirect, incidental, or consequential damages arising from use or misuse of the product.

📦 Roota Shipping Policy

Last Updated: 02.01.2025

1. Order Processing

  • Orders are processed within 3–5 business days (excluding weekends and public holidays).

  • Once shipped, you will receive a tracking number via email.

2. Estimated Delivery Times

Shipping times vary depending on the destination:

  • United States: 8–21 days

  • United Kingdom, EU, UAE, Australia, and other supported countries: 9–21 days

  • Singapore,Turkey: 6–18 days

  • Saudi Arabia, Brazil: 21–31 days

Note: Delivery times are estimates, not guarantees. Delays may occur due to customs inspections, courier backlogs, public holidays, or unforeseen circumstances.

3. Shipping Delays - Refund or Replacement Eligibility

If your order is delayed beyond the following timeframes without tracking updates, you may request a refund or replacement:

  • United States: over 45 days

  • Brazil: over 110 days

  • All other countries: over 60 days

4. International Duties & Taxes

  • Import duties, customs fees, and local taxes are the responsibility of the customer.

  • These charges are not included in the product price or shipping fee.

  • Failure to pay such charges resulting in a return or non-delivery will not qualify for a refund.

5. Incorrect Addresses

  • Customers must provide a complete and accurate address at checkout.

  • We are not responsible for lost or undelivered packages due to incorrect, incomplete, or outdated addresses provided by the customer.

6. Lost or Stolen Packages

  • If tracking shows “delivered” but you have not received the package, check with your local postal carrier.

  • If the issue persists, contact us at info@rootaglobal.com

  • Please note: We cannot guarantee reimbursement for items lost or stolen after delivery confirmation.

7. Damaged or Defective Items

If your product is damaged or has an issue, please contact us within 7 days of delivery at info@rootaglobal.com.
Provide clear photos or videos of the problem.
If approved, we will arrange a replacement or refund.